Frequently Asked Questions

Everything you need to know about bringing light into your home.

What is the average shipping time for furniture and lighting?

Standard shipping typically takes 5-7 business days. For larger furniture pieces or handcrafted lighting fixtures, please allow 2-3 weeks for specialized freight delivery.

Do you offer international shipping?

Currently, Illuminate Collective ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made light fixtures and final sale items are non-returnable.

Are your light fixtures compatible with smart home systems?

Most of our modern lighting collections are compatible with dimmable LED bulbs and smart home hubs. Please check the 'Specifications' section on individual product pages for details.

How do I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.