Returns & Exchanges

At Illuminate Collective, we want your home to shine; if you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all protective materials are included to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and securely affix it to the outside of your box.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing